Portrait of…French Touch Properties

French Touch Properties is one of London’s leading property search companies based in the capital since 2005. We interviewed the founder Segolene Chambon who talks with passion about her team, her work and what it means to have La Touch.

Segolene and her team of 10 have a particular ability to convey dynamism, professionalism and passion to everything they do.

How would you describe your company and can you tell us more about it?

We are a friendly but professional company aiming at supporting our clients – mainly French speaking families, individuals and companies — with their London real estate projects. Our services include: renting or buying a residential or commercial property, finding the best schools for our clients’ kids, installing the newcomers in London… We manage each project as if they were ours. Finally, we aim at having La Touch, which is a term describing our values: welcoming, smiling, dynamic and professional: the extra mile along with a constant smile!

Did you always dream of starting your own company?

Not really, I would have never thought I was capable of this. For the 5 first years it was only myself, enjoying helping people settling and sharing with them my love of London. I really enjoyed looking after people but was unsure if I was capable of recruiting and managing a bigger business. The demand eventually became too big for myself alone and I finally decided to build a team around me in 2010. Since then, the company has grown very quickly and I am lucky to have great colleagues to work with. They all have the Touch! My dream is to have a branch of French Touch in Paris (which is now the case: French Touch Properties Paris is running), in the French Riviera and in Miami 🙂

What is the best part of your job? 

Everyday is different so it’s exciting. We help people to settle in London with a lot of care and attention. We love to contribute to their happiness and well-being.

What’s the worst part of your job, or the most difficult?

The most difficult part of our job is that it never stops and that every project is critical because every project is so important for our clients and their families or businesses. We take a lot of stress off their shoulders and often we become much more than estate agents since we provide a lot of listening and reassuring.

Can you describe your office and in particular your desk?

Our office is in Chiswick in a Victorian house overlooking a park. It’s cosy and full of light but we spend most of our time out with our cherished clients.

What is the one thing you have to have on your desk?

My mobile phone is my office. I am always on the phone with clients and my team, always taking pictures or sending WhatsApp messages to them. We have a team WhatsApp group which is our virtual machine à café where we share information, pictures, jokes, etc. so that we are always a team despite not seeing each other every day.

Digital or paper? Do you only use the Apps on your phone or do you still use paper and pen?

I’m from a “pen and paper generation” but I’m now into Facebook/ Instagram/ Whatsapp.

What was the best piece of advice you have been given throughout your career as a business owner? 

Never give up, always be open to new opportunities, build a team who enjoy to work with the same energy and values than yourself.

Any advice/tips you can give to people moving to London? 

London is a huge and wonderful city. There are a lot of different areas, different villages. In addition, it is a complex city. Renting or buying a flat/house is a complex, stressful and time- consuming process. Get some professional support, you will save yourself problems, time and a lot of grey hair.